We're here to help
Whether you have questions about our products, need a custom quote, or want to schedule a demo, our team is ready to assist you.
Response time: Within 24 hours on business days
Contact Information
Visit Us
Plot 123, Main Mall
Gaborone, Botswana
Call Us
+267 123 4567
+267 123 4568 (Support)
Email Us
info@bascloud.co.bw
support@bascloud.co.bw
Office Hours
Send us a message
Technical Support
Email Support
support@bascloud.co.bw
Response within 4 hours during business hours
Phone Support
+267 123 4568
Available Monday-Friday, 8:00-17:00
Live Chat
Coming Soon
Chat with our support team directly
Frequently Asked Questions
How quickly do you respond?
We aim to respond to all inquiries within 24 hours on business days. Support requests are prioritized based on urgency.
Do you offer on-site meetings?
Yes, we can arrange on-site meetings in Gaborone. For clients outside Gaborone, we offer video consultations.
Can I request a custom quote?
Absolutely! Fill out the form with your requirements, and our sales team will prepare a tailored quote for your organisation.
What information do you need for a demo?
Let us know your organisation size and which modules you're interested in, and we'll customize the demo accordingly.
Is there after-hours support?
Enterprise clients have access to 24/7 support. For other plans, support is available during business hours.
How do I report a technical issue?
Email support@bascloud.co.bw with details of the issue, and our technical team will investigate immediately.
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